Prices don't match

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Hello Matt,

We need a few more details from you in order to get accurate prices.

Please can you email your details to webservices@tuiski.com or alternatively call 0871 231 5655.

-Departure Airport and flight times if known?
-How many adults, children, infants?
-Date of Departure?
-Ski plus or not ski plus?

Hope this helps,

*Please note: Calls to 0871 numbers cost 10p per minute plus network extras

I've tried to book four different holidays all advertised through the ski deals, only one of which actually exists at the price quoted. The price hike when I tried to book over the phone was 4 times the price quoted, so I know that everything actually exists, just not the price advertised. I got no help from the reservations line and have had no response to my request for more information.

Hi Stephen,

I’m sorry you have had pricing errors online, we are aware of the issue and doing everything we can to fix the problem.

It shouldn’t be long before we have corrected the issue but in the mean time if you give me the details of what you are looking for I will happily provide you with quotes or information.

Regards,

Thank you for your reply.
I spoke with Natalie last night and we both agreed that at present there is very little Crystal can do to restore what was a very strong faith in them as ski holiday providers. The time wasted searching, filling in booking details and further frustrating phone calls have not helped, my trust in Crystal has been seriously dented and I'm currently looking elsewhere for my ski holiday.
Many thanks anyway.

Stephen

Hi Stephen,
Did your experience go something like this? https://www.youtube.com/watch?v=_sl6Il...

Too bad we didn't see your post before about Crystal's false advertising, it would have saved us the frustration of booking trips at prices that didn't exist.

We decided its about time they get reported to the Advertising Standards Authority, so we've submitted a formal complaint, which includes the video of our experience.

Ilana and Weldon

Hello Ilana & Weldon

I have just watched your video on YouTube, and subsequently performed the same search myself on the website. Unfortunately I don't have access to our reservation system from home, so I'm unable to double check things. However, I did not get the price difference you appear to get in the video.

Having said that, we treat all issues around online pricing very seriously at Crystal, and as an Online team we have been very proud to say that we're (as far as we know) the ONLY ski operator in the UK that provides up front and accurate pricing. Other operators tend to give a "from" price usually based on maximum occupancy of a room, rather than the specific party details that people enter.

Nevertheless, regrettably we have had some technical issues over the past few weeks which have interfered with the efficiency of the data coming into the website, which has been at the root of a number of pricing issues. As far as I was aware these were all resolved, so I'm surprised and disappointed to see your video.

I would therefore appreciate it if you could email your contact details and the details of the holiday you were looking for to contact@crystalski.co.uk we will get onto this as soon as the relevant people are back in the office tomorrow.

In the meantime please accept my apologies for any frustration caused, and be reassured that I will ensure that the issue is resolved efficiently to your satisfaction.

Regards
DJ

Hi Stephen and others. Really surprised to hear this. I have gone with Crystal both skiing and in the summer and had no problems whatsoever. In fact last year it was £20 cheaper than advertised! I have noticed if 2 for 1lift pass deal added and price is a special offer, then it goes back to the original price. Wasn't that maybe? Or Carbon neutral being added? Hope you have better luck next time