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Incorrect resort information pack

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I received a text today to say that I could access my resort information pack however its the wrong resort please could I have access to the right one? Thanks

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Nikolai Evans (Head of User Experience) December 15, 2010 10:21

Hi all

Turns out the system was including the wrong booking references in the text messages, which we've now fixed.

The booking reference mentioned on your invoice is the correct one. If you type that into the iPack site you'll get the correct resort coming up.

This won't affect your actual booking but if you're unsure, feel free to email us with the details above and we'll confirm directly with you.

Cheers
Nik

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Derek Nicholls December 12, 2010 10:39

Great idea - poor execution!

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Great idea - poor execution!

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Glyn Forrester December 12, 2010 13:22

if you use the page open link,,, put your booking ref in it'll give you the correct one,,,i thought the same last night,,,hope this helps.

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if you use the page open link,,, put your booking ref in it'll give you the correct one,,,i thought the same last night,,,hope this helps.

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DJ (Online Director) December 12, 2010 22:27

Hi guys

It looks like there's been a glitch somewhere in the process which has led to iPack details being sent out incorrectly. The team will be on it first thing tomorrow.

Please be re-assured that there is no personal information stored within the iPack so nothing about your booking will have got into the "wrong hands"

HTH
DJ

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Hi guys It looks like there's been a glitch somewhere in the process which has led to iPack details being sent out incorrectly. The team will be on it first thing tomorrow. Please be re-assured that there is no personal information stored within the iPack so nothing about your booking will have got into the "wrong hands" HTH DJ

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Bruce pringle December 13, 2010 10:04

Hi. I received a text giving me a link to my information pack. We are booked into Les Arcs 1950 and the link takes us to a page on Scheffau.

This reply was created from a merged topic originally titled
onfusion re Information Pack link.

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Hi. I received a text giving me a link to my information pack. We are booked into Les Arcs 1950 and the link takes us to a page on Scheffau. <em>This reply was created from a merged topic originally titled <a href="/crystalski/topics/onfusion_re_information_pack_link/changes" target="_blank">onfusion re Information Pack link</a>.</em>

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J White December 13, 2010 10:05

I typed in 111171 login as sent by SMS - I'm going to Alp D'Huez so a bit worried that the page I got is about Obertauern!

This reply was created from a merged topic originally titled
Wrong information pack sent by SMS.

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I typed in 111171 login as sent by SMS - I'm going to Alp D'Huez so a bit worried that the page I got is about Obertauern! <em>This reply was created from a merged topic originally titled <a href="/crystalski/topics/wrong_information_pack_sent_by_sms/changes" target="_blank">Wrong information pack sent by SMS</a>.</em>

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Neil Shearer December 13, 2010 10:06

Hi there, i just recieved a text to tell me my information pack was available to download, but i'm not due to go on holiday until march! And when i typed in the code it gave me a different resort to the one i am booked at! can you confirm my holiday details again please? My name is neil shearer and i'm going to whistler with my wife in march,

thanks

This reply was created from a merged topic originally titled
info pack error.

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Hi there, i just recieved a text to tell me my information pack was available to download, but i'm not due to go on holiday until march! And when i typed in the code it gave me a different resort to the one i am booked at! can you confirm my holiday details again please? My name is neil shearer and i'm going to whistler with my wife in march, <br /><br /> thanks <em>This reply was created from a merged topic originally titled <a href="/crystalski/topics/info_pack_error" target="_blank">info pack error</a>.</em>

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Nikolai Evans (Head of User Experience) December 13, 2010 10:37

Hi all

The team is getting to the bottom of this as I type.

Could you please email help@crystalski.co.uk with your lead passenger name, departure date and resort.

We'll make sure your holiday is as it should be and that you're sent the correct booking reference.

Cheers
Nik

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Hi all The team is getting to the bottom of this as I type. Could you please email help@crystalski.co.uk with your lead passenger name, departure date and resort. We'll make sure your holiday is as it should be and that you're sent the correct booking reference. Cheers Nik

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Nikolai Evans (Head of User Experience) December 15, 2010 10:21

Hi all

Turns out the system was including the wrong booking references in the text messages, which we've now fixed.

The booking reference mentioned on your invoice is the correct one. If you type that into the iPack site you'll get the correct resort coming up.

This won't affect your actual booking but if you're unsure, feel free to email us with the details above and we'll confirm directly with you.

Cheers
Nik

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Hi all Turns out the system was including the wrong booking references in the text messages, which we've now fixed. The booking reference mentioned on your invoice is the correct one. If you type that into the iPack site you'll get the correct resort coming up. This won't affect your actual booking but if you're unsure, feel free to email us with the details above and we'll confirm directly with you. Cheers Nik

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Bridget Beer December 15, 2010 10:22

This info pack is for Val D'Isere but we are going to Les Diablerets. Please can you forward the correct link to me urgently.

This reply was created from a merged topic originally titled
Wrong resort pack!.

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This info pack is for Val D'Isere but we are going to Les Diablerets. Please can you forward the correct link to me urgently. <em>This reply was created from a merged topic originally titled <a href="/crystalski/topics/wrong_resort_pack/changes" target="_blank">Wrong resort pack!</a>.</em>

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Helen Louise Dunn December 15, 2010 11:08

Hey! I'm having this problem too! Recieved my text last week and just went to look at my info pack and its for Austria, when i'm flying to Banff Canada :S!
xxx

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Hey! I'm having this problem too! Recieved my text last week and just went to look at my info pack and its for Austria, when i'm flying to Banff Canada :S! xxx

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Alex Oliviera (Official Rep) December 15, 2010 11:22

Hi Helen Louise, please see the latest from Nik Evans, and please make sure that you put in your booking reference number, which would be on your invoice, and not the one that you've received by text message.

Please let us know if this doesn't work.

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Hi Helen Louise, please see the latest from Nik Evans, and please make sure that you put in your booking reference number, which would be on your invoice, and not the one that you've received by text message. Please let us know if this doesn't work.

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Alex Oliviera (Official Rep) December 15, 2010 11:25

Hi Bridget, please look at my previous response to Helen.

Hope this helps.

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Hi Bridget, please look at my previous response to Helen. Hope this helps.

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Jinty Harris December 16, 2010 10:48

Thank you for your resort pack. However the resort you have posted is not the resort that we have booked with you. Please can you rectify the problem.

This reply was created from a merged topic originally titled
this is not the resort that we have booked with you..

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Thank you for your resort pack. However the resort you have posted is not the resort that we have booked with you. Please can you rectify the problem. <em>This reply was created from a merged topic originally titled <a href="/crystalski/topics/this_is_not_the_resort_that_we_have_booked_with_you" target="_blank">this is not the resort that we have booked with you.</a>.</em>

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Alba (Official Rep) December 16, 2010 11:11

Jinty, please see the latest from Nik Evans, and please make sure that you put in your booking reference number, which would be on your invoice, and not the one that you've received by text message.

Hope this helps.

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Jinty, please see the latest from Nik Evans, and please make sure that you put in your booking reference number, which would be on your invoice, and not the one that you've received by text message. Hope this helps.

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